FAQ

Shipping & Delivery

• Does Berta ship Hardware Essentials products nationwide?
  Yes, Berta ships all Hardware Essentials products across the USA via third-party carriers. For bulk orders, we handle direct deliveries ourselves.

• Does Berta offer local delivery for Plywood, MDF, and Wall Panels, and which areas are covered?
  Yes, Berta provides local delivery for Plywood, MDF, and Wall Panels throughout the East Coast. Shipping costs vary based on quantity and distance, and pricing is available at checkout by entering your address.

• What should I do if my address shows “Shipping not available” at checkout on Berta’s website?
  If your address shows "Shipping not available" at checkout, please contact us via the "Chat With Us" feature on the website or email us at sales@bertastore.com. We’ll do our best to find a solution for you.

Company & Product Differentiation

• What makes Berta’s products different from other suppliers?
  Berta prioritizes both quality and competitive pricing. If you find a better price elsewhere, let us know—we offer price matching. We’re confident our products provide the best value and quality in the market.

• How does Berta support local cabinet and kitchen makers?
  When you reach out, a Berta representative can visit your location to discuss your needs. We prioritize timing and quality, working closely with you to ensure your project stays on track.

• Does Berta provide custom solutions for large projects or commercial clients?
  Yes, Berta offers custom solutions tailored to the needs of large projects and commercial clients, ensuring flexibility and support for unique specifications and requirements.

Product Information

• Does Berta offer cutting or finishing services for plywood?
  Currently, Berta does not offer cutting services for plywood, but we plan to introduce this option in the near future.

• Can I request a specific thickness or size for my plywood order from Berta?
  Berta currently offers plywood in three thickness options: 3/4", 1/2", and 1/4". You can select from these sizes when placing your order.

• Are all three plywood thicknesses (3/4", 1/2", and 1/4") prefinished on both sides?
  At Berta, the 3/4" and 1/2" plywood sheets are prefinished on both sides, while the 1/4" thickness is prefinished on one side only.

• How many plys are in Berta’s plywood for 3/4" and 1/2" sizes?
  Berta’s 3/4" plywood has 11 plys, while the 1/2" plywood has 8 plys.

Ordering & Bulk Purchase

• How can I place a bulk order with Berta, and are there discounts available?
  Bulk orders can be placed directly on our website, with automatic discounts applied at checkout: orders of 50 or more items receive a 5% discount, and orders of 100 or more receive an 8% discount.

• Is there a minimum order quantity for wholesale pricing at Berta?
  Yes, wholesale pricing is available for orders of 50 pieces or more, with an automatic discount applied at checkout.

• Does Berta offer product samples before purchasing?
  Yes, Berta offers product samples, which can be shipped via a third-party carrier. However, shipping costs are the responsibility of the customer.