Berta Store · Your order, explained

What happens
after you order?

Know what to expect from checkout to delivery or pickup. Find your order type below for the next update to watch for, how to prepare, and where to get help.

Find your order type Talk to our team

Based in Pennsauken, New Jersey

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How is your order getting to you?

Select a card to jump to the process that applies to your order.

Not sure which route applies? Check delivery optionsorcontact our team.

01 · Delivered by our team

Plywood & MDF delivery

For plywood and MDF panel orders delivered within our direct delivery network, we use Berta Store trucks and confirm the delivery schedule with you in advance.

Berta Store trucks

  1. Receive your order confirmation

    After checkout, you receive an order confirmation email. This confirms that we have received your order; your delivery appointment is confirmed separately.

  2. We call to confirm the date and time

    Our team normally calls 1–2 days before the scheduled delivery date to confirm the date and approximate delivery time with you.

  3. Arrange to receive and help unload

    Make sure someone is available at the delivery address and able to help our driver unload the truck. Please plan for curbside delivery.

  4. Receive your materials on delivery day

    Our driver brings your order on the confirmed delivery date. The materials are unloaded curbside with your assistance.

A note about timing: The 1–2 days above refers to when we normally call before delivery. It is not a promise that your order will arrive 1–2 days after checkout. See our delivery guide for areas, pricing, and estimated timing.

Plywood & MDF delivery details Check delivery options
02 · Shipped by a carrier

Hardware shipping

Hardware orders selected for shipping are sent through third-party carriers such as UPS or USPS, rather than on our sheet-material delivery trucks.

UPS / USPS

  1. Place your order online

    You receive an order confirmation email after checkout.

  2. We prepare and fulfill your order

    We normally fulfill hardware orders within 1–2 days after receiving the order.

  3. Look for your tracking email

    Once your order is fulfilled, you receive shipping information with a tracking number. Use the tracking link to follow your package and check the carrier’s delivery updates.

Shop cabinet hinges Shop drawer slides Ask about a shipment
03 · Collect from our warehouse

Warehouse pickup

Order online for pickup from our Pennsauken, New Jersey warehouse. Please wait for the ready-for-pickup email before arriving to collect your order.

Pennsauken, NJ

  1. Place your pickup order

    Place your order online and choose warehouse pickup when available.

  2. Wait for the ready notification

    Your order confirmation is not a pickup-ready notice. Wait until you receive the email confirming that your order has been prepared.

    Look for this notificationYour Order Is Ready for Pickup

  3. Come and collect your order

    After receiving the ready email, visit our warehouse during opening hours. Have your order number handy and bring a vehicle suitable for the size and weight of your materials.

Want to see the products before ordering?

You are welcome to visit the warehouse, see materials in person, and choose products before placing your order online. You can place the online order while you are at the warehouse, but you will need to wait while our team prepares it.

To avoid waiting: order online in advance and arrive after receiving your ready-for-pickup email.

04 · Third-party freight

Outside our delivery network?
Start with a custom invoice.

Freight orders follow a separate process. Start by requesting an invoice so the materials and freight cost can be reviewed before you pay.

Request a freight invoice
Check direct delivery options first

  1. Send your order details

    Request a custom invoice with your products, quantities, delivery ZIP code, and contact information.

  2. Review the complete invoice

    Our team reviews your request and provides the materials and freight charges for your approval before payment.

  3. Follow the freight ordering process

    The custom invoice page explains payment, shipment coordination, and the full freight process.

A request is not a paid order. Submitting the invoice request does not charge you. Freight arrangements differ from Berta Store truck delivery.

A little extra clarity

Common order questions

The most important things to know before delivery, shipping, or pickup.

Ask our team a question
Is my order confirmation also a delivery appointment?

No. Your order confirmation tells you that we received the order. For delivery on our trucks, we call separately to confirm the delivery date and approximate time, normally 1–2 days before the scheduled delivery date.

Do I need to be present for plywood or MDF delivery?

Yes. Someone must be at the delivery address to receive the order and help our driver unload the sheet materials. Berta Store truck deliveries are curbside deliveries, not inside deliveries.

What should I do if I cannot help unload the truck?

Contact our team before delivery to discuss your situation. Customer assistance is required for our standard curbside truck delivery; please do not wait until the driver arrives to raise an unloading concern.

Will my hardware arrive within 1–2 days?

The normal 1–2 days refers to fulfillment, not arrival. After fulfillment, your hardware travels with UPS or USPS. Use your shipping email and tracking link for the carrier’s delivery updates.

Can I pick up immediately after placing my order?

Please wait for the “Your Order Is Ready for Pickup” notification email. An order confirmation alone does not mean your order has been prepared for collection.

Can I visit the warehouse before ordering?

Yes. You can see products in person, choose your materials, and then place your order online at the warehouse. You will need to wait while the order is prepared. Ordering ahead and waiting for the ready email helps avoid that wait.

How do I start an order that needs freight shipping?

Start on our custom invoice request page. Submit your products, quantities, and delivery details so our team can review freight costs before payment. The complete freight process is explained on that page.

Who should I contact about an order or missing update?

Contact Berta Store with your order number and the email address used at checkout. Tell us whether the question is about truck delivery, hardware shipping, warehouse pickup, or freight so we can help with the right next step.

Already ordered? We’re here to help.

Have a scheduling question, a missing email, or an issue with your order? Include your order number when you contact us. For material or delivery concerns, photos can help explain the issue.

Contact Berta Store (551) 247-7112 sales@bertastore.com
Still planning your order?

Explore materials & cabinet hardware

Compare options and specifications, then choose delivery, shipping, or pickup for your order.

Prices are for the option shown. Hardware prices are for the package, not an individual hinge or slide pair. Images are product references; review your selected size, finish, package contents, availability, and fulfillment details on the product page. Final totals are confirmed at checkout or on your custom freight invoice.