Return and Refund Policy
At Berta, we want to ensure your complete satisfaction with every purchase. If, for any reason, you are not entirely satisfied with your purchase, we are here to help.
Eligibility:
- To be eligible for a return, your item must be unused, in the same condition as when you received it, and in its original packaging.
- You must request a return within 30 days of receiving your item.
Return Process:
- Please contact our customer support or visit our Contact Us page to initiate a return request.
- Provide your order number and a detailed reason for the return.
- Our team will review your request and provide you with further instructions.
Refunds:
- Once your return is received and inspected, we will send you an email notification to confirm the receipt of the returned item.
- We will also notify you of the approval or rejection of your refund.
- If your return is approved, your refund will be processed, and a credit will be automatically applied to your original payment method within 10 days.
Exchanges:
- If you wish to exchange an item, please follow the return process and place a new order for the item you desire.
- We will process the exchange as a separate transaction.
What is the Restocking Fee?
No Restocking fee
Shipping:
- Shipping costs are non-refundable. You will be responsible for paying for your own shipping costs for returning your item.
Damaged or Defective Items:
- If you receive an item that is damaged or defective, please contact us immediately. We will arrange for a replacement or refund.
Contact Information:
If you have any questions or need further assistance, please don't hesitate to get in touch with our customer support team at
Phone: +1 551-247-7112
Email: sales@bertastore.com
Address: 9040 Pennsauken Hwy a, Pennsauken Township, New Jersey, 08110,USA